If you need to cancel a order, please contact us WITHIN 48 hours of placing order at 888-999-2952 or firstname.lastname@example.org. No orders will or can be cancelled after 48 hours or you will incur a 25% cancellation fee. After 48 hours, orders are processed and considered in-transit and can not be changed or canceled.
Once an order is in transit and or delivered, placing a chargeback with your credit card, bank, PayPal and or any other payment method would be and is considered theft of product and will be prosecuted to the fullest extent of the law.
Custom or made to order products CANNOT be canceled. (Kokomo/Cal Flame/Sunstone/Mont Alpi etc). These units, are custom made to your specifications, or created once you order. Once you place your order they start building your unit.
We do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on) We appreciate your patience and understanding in as we work through these difficult times.
If you change your phone number or if your number becomes disconnected please contact us immediately and update your contact information. If the shipping company cannot contact you for your delivery, your order will be canceled, you will receive a refund minus 25% plus shipping to and from the warehouse.