Q. How do I know you are a legitimate company?
A. Our corporate name is Vanir E-Commerce LLC we dba as Vaniroutdoorkitchens.com. Feel free to call and chat with us, we're happy to provide any information you may need to assure you we are legitimate. You may also check our business credentials through the New Hampshire Department of State at: https://quickstart.sos.nh.gov/online/BusinessInquire
Q. Why has my credit card been charged prior to order being shipped?
A. Once you have placed an order you have authorized Vanir Outdoor Kitchens to accept and charge your form of payment for the amount of the order(credit card, debit card, PayPal etc.) Due to industry standards, your payment is used to process the order, which pays the supplier and manufacturer(to build, package, crate and ship to port) arrange and book the freight company for pickup/delivery
Q. How can I cancel an order?
A. If you wish to cancel your order please call 888-999-2952 or e-mail firstname.lastname@example.org within 48 hours of placing your order. After 48 hours, changes or cancelations to your order may incur a 25% cancelation fee.
Q. Why is there a 25% restocking/cancelation fee?
A. 48 hours after your order has been placed. We charge your payment method and those funds pay our supplier/manufacturer for the merchandize that you ordered and also pays for the shipping and freight companies, port fees, merchant processing fees etc. Those charges are nonrefundable to us,
Q. What happens if I file a chargeback with my bank/credit card company?
A. We do our absolute best to make sure you are more than happy with our products and service. Before considering a chargeback, contact us so we may work for and with you. If you are unhappy with delivery estimates and delays due to situations out of our control in the shipping/freight industries and you file a chargeback, it is and will be considered theft and will be prosecuted to the fullest extent of the law and you'll be responsible for any and all legal fees, fines and restitution.
Q.When will my order ship?
A.We do our best to get your product to you as soon as possible. Shipping estimates vary depending on the brand/supplier, freight/shipping availability. Shipping window timeframe because of the delays caused by Covid-19 and labor shortages are about 2-20 weeks. Shipping/delivery dates provided on the website and e-mails are estimates and are subject to change with or without notification. We relay the information to you that our suppliers and shipping companies relay to us.
Q. Does someone need to be home for delivery?
A. YES! Someone 18+yrs old needs to be home to be able to inspect the packages and sign for delivery. If you request directly with the freight company to deliver without signature, you take full responsibility of any possible damage that may have happened to the packaging/product. The freight company nor Vanir Outdoor Kitchens can be held liable or responsible for replacement or compensation if you discover there is damage to a product on deliveries without signature.
Q. Help! My order arrived damaged, what do I do?
A. In the rare instance that your order arrives damaged, take pictures of it immediately. You can never have too many, from unloading off the truck etc. If there’s damage on the packaging, take pictures, make sure you or the truck driver make notes on the BOL(bill of lading/delivery receipt) about the damage. DO NOT refuse the order. Send those pictures to email@example.com and also call us at 888-999-2952 right away. If the items of your order are damaged, or missing please make note of it on the invoice/delivery slip and take documentation, such as pictures of the damaged packaging and items please forward those and contact us IMMEDIATELY within 48 hours at firstname.lastname@example.org. After 48 hours, we’ll do our best to assist you but you will have to work directly with the manufacturer.
Q. Do you offer installation "White glove" delivery?
A. No, unfortunately this service is not available. We recommended seeking local contractors or handymen to assist assemble the product you ordered.
Q. How is my product delivered?
A. Large/heavy items are delivered LTL freight carrier, Curbside delivery. The freight company will do the best to bring your order into your driveway. Smaller/lighter items usually ship FedEx, UPS or other ground services.